Susan Leddick: Study Guide for: Systems Thinking, Managing Chaos and Complexity by J. Gharajedaghi
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Dr. Susan Leddick is a consultant in organization
design and improvement. A former teacher, community college administrator,
director of training for a state government project, and director of quality and
productivity for a manufacturing firm, Susan has been active in the application
of quality theory, practices, and tools for seventeen years. She is widely
recognized as one of a handful of consultants in the nation who pioneered the
translation of quality management methods from business to education. Owner of
her own consulting business since 1991, she has cooperated during the past five
years with Interact: The Institute for Interactive Management. In early 2000 she
became a founding partner of Interact: The Center for Designing Interactive
Systems.
In addition to her work with public schools and education
agencies at local, state, and national levels, Susan has also consulted to car
dealerships, manufacturing firms, hospitals and medical clinics, a trucking
firm, a child care provider, and a variety of other kinds of organizations. The
diversity of her experience shows in how she adapts general concepts readily to
any setting.
Susan Leddick has helped clients to redesign established
and to design new organizations, including
: the redesign in its 96th year
of the oldest child care agency in the United States;
: the redesign of the
entire service delivery process and organization structure of an Education
Service Agency in the Midwest;
: the design of consortia, institutional
partnerships, and associations (both regional and national);
: and the
design of the customized training delivery system in a large technical college.
A frequent conference presenter in America and Canada and co-author of
PQ Systemsí training series Total Quality Transformation (TQT), Susan served as
an aide to Dr. W. Edwards Deming for nearly ten years. She owns her own
consulting firm, heads the PKR Network (a group of some twenty associates who
assist with projects), and is a founding partner with Jamshid Gharajedaghi in
the Center for Designing Interactive Systems.
Susan Leddick holds the
following degrees:
: B.S. in secondary education from University of Missouri
ñ Columbia, 1970
: M.S. in adult and continuing education from University of
Missouri ñ St. Louis, 1982
: Ed.D. in educational leadership from Western
Michigan University ñ Kalamazoo, 1987